Service Terms & Condition

1. Introduction

These are Gas Safety Medic Terms & Conditions. They tell you.
 • The rules for using our services.
 • What you can expect from Gas Safety Medic
 • Your rights and responsibilities

2. When These Terms Apply

Please ensure you read these terms before using our services. By using our services, you are
agreeing to these terms. You’re also agreeing to our: Terms of Use, Privacy and Cookie
The latest version always applies, and we’ll usually only make updates when we offer a new
service, change how we provide a service, or have to comply with a new legal requirement.

3. What Do We Mean by “Services”?

Anything offered by Gas Safety Medic across all the trades we cover Plumbing, Heating,
Drains, Bathrooms, Electrics,
 • Enquiries
 • Estimates
 • Project Work
 • Installations
 • Repairs
 • Emergency Call Outs
 • Servicing
 • Guarantees

4. Terminology

For the purpose of these terms & conditions the following words have the following
 • Us/We/Our/Gas Safety Medic” refers to Gas Safety Medic Limited.
 • “You” refers to you: the customer (the person or organisation for whom we agree to
carry out work and/or supply or materials).
 • “Tradesperson/tradespeople” refers to the representative(s) appointed by Gas Safety
Medic Limited to carry out work.

We reserve the right to refuse or decline to undertake any work. We reserve the right, at our
absolute discretion, to designate the tradesperson/tradespeople who will represent us.

5. Hourly Rate Work

The total charge to you will consist of the cost(s) of:
 • Labour (the amount of time spent by the tradesperson carrying out work) including
all reasonable time spent in obtaining non-stocked materials, charged in accordance
with our current hourly rates.
 • Materials supplied by us (not exceeding the trade purchase price of materials +
handling charge).
You will only be charged for the time spent related to your work. All other time, i.e., lunch
breaks, is non-chargeable. All charges are subject to VAT at the prevailing rate, except in
cases where the work carried out is zero rated.

6. Fixed Price Work

The total charge to you will be given as a firm cost (manifest errors exempted), inclusive of
labour & materials, and will be within 10% over the equivalent total hourly rate cost. All
costs are subject to VAT at the prevailing rate.
Where a wrigen estimate has been supplied to you, the total charge outlined in the estimate
should not exceed the actual time taken by more than 20%, but may be revised in the
following circumstances:
 • If, aher submission of the estimate, you instruct us (in writing or verbally) to carry
out additional work not referred to in the estimate.
 • If, aher submission of the estimate, there is an increase in the price of materials.
 • If, aher submission of the estimate, it is discovered that further work needs to be
carried out which were not anticipated when the estimate was prepared.
 • If, aher submission of the estimate, it is discovered that there was a manifest error
when the estimate was prepared.
 • Requirement of a detailed Insurance Report (in addition to the estimate and invoice)
will incur a nominal charge of £25.00.
We will not be under any obligation to provide an estimate to you and will only be bound by
estimates given in writing to you and signed by an authorised representative. We will not be
bound by any estimates given orally or in which manifest errors occur.

7. Offers & Incentives

On an ongoing basis, at our discretion, we promote a selection of offers and incentives,
these will be clearly defined including any specific terms & conditions. Offers and incentives
may only be used in conjunction with each other at our discretion.

This includes computer aided design (CAD) conceptual artwork for bathrooms

8. Material Collection

Collection of non-stock items is chargeable, however:
 • Time taken will be kept to a minimum and within reason and should not exceed 45
 • In the unforeseen circumstances that the collection time is likely to exceed 45
minutes you will receive prior notification of the reason.
 • Only one tradesperson is permiged to leave the job to collect required

9. Invoices & Payment

Upon your agreement for us to carry out estimated or Prebooked work, a deposit payment
of 50% of the total is payable immediately. We reserve the right to request full payment in
advance at our discretion.
Upon completion of work, you will be invoiced, for which payment is due on receipt. Gas
safety Medic Limited reserves the right to accrue and charge interest on any part of an
invoice which remains unpaid at a rate of 4% over the base rate until payment is received by
us in full.
You accept sole liability to make payment in full, unless you disclose when initially instructing
us, to carry out work and/or supply materials that you are acting on behalf of a third party.

10. Timekeeping

Where the date and time for work to be carried out is agreed, we will use reasonable endeavour to ensure that the tradesperson agend accordingly. We accept no liability in
respect of the non-agendance or late-agendance on site of the tradesperson, or for the late
or non-delivery of materials.
We will not be liable for any delay, or for the consequences of any delay, in performing any
of our obligations if such delay is due to any cause beyond our reasonable control, and we
will be entitled to a reasonable extension of the time for performing such obligations.

11. Cancellation

If you need to cancel (or rearrange) your booking, you must notify us (preferably by
telephone) by the end of the working day before the scheduled booking. Cancellations made
further in advance should also be made by telephone, and you should request wrigen
confirmation from us, so that you are not liable to be charged.
If you cancel your instructions more immediately prior to work being carried out, or
materials being supplied, you will be liable for the cost of any time and materials incurred byus, together with the profit that would have been made by us, in accordance with the
original instructions. 

12. Satisfaction

Gas Safety Medic are commiged to providing professional, top-quality service to every
customer. If, aher we have carried out the work, you are not wholly satisfied with our
service(s) you must provide us with wrigen notice within 12 months. You must allow us, and
our insurers, the opportunity to both inspect and carry out remedial work where
appropriate. If you fail to notify us, as outlined above, then we will not be liable in respect of
any defects in the work carried out.

13. Guarantee

For your peace of mind, we provide a 12-month guarantee on labour carried out by a Gas
Safety Medic tradesperson, in respect of faulty workmanship only. This is active from the
date of completion of work, in addition to any manufacturer’s warranty/warranties.
The guarantee will become null & void if the work/appliance completed/supplied by us is:
 • Subject to misuse or negligence.
 • Repaired, modified or tampered with by anyone other than a Gas Safety Medic
Limited tradesperson. We will accept no liability for, or guarantee suitability,
materials supplied by you & will accept no liability for any consequential damage or fault.
We will not guarantee any work in respect of: •
Blockages in waste or drainage systems.
 • Any work undertaken on instruction from you and against the wrigen or verbal
advice of the tradesperson.
Work is only guaranteed in respect of work directly undertaken by us and with full payment
having been made. Any non-related faults arising from recommended work which has not
been undertaken by us will not be guaranteed.
Where we agree to carry out work on installations of inferior quality (or over 10 years old)
no warranty is given in respect of such work and we accept no liability in respect of the
effectiveness of such work or otherwise.

14. Liability

We will only be liable for rectifying our own guaranteed work and will not be held
responsible for any ensuing damage or claims resulting from other work overlooked or
subsequently requested and not undertaken at the time.

We will not be held liable or responsible for any damage or defect resulting from work not
fully guaranteed, or where recommended work has not been carried out. Work will not carry
a guarantee where you have been notified by the tradesperson either verbally or indicated
in ticked boxes or in our comments/recommendations.
We shall not be held liable for any delay, or consequences of any delay, in performing our
obligations if such a delay is due to any cause beyond our reasonable control and we shall be
entitled to reasonable time extensions.
We will be entitled to fully recover the costs or damages from any tradesperson whose
negligence or faulty workmanship makes us liable to pay for those damages or rectification
of work.
You will be solely liable for any hazardous situation in respect of the Gas Safe Regulations, or
any Gas Warning Notice issued by a Gas Safety Medic Limited tradesperson. Our
tradespeople operate under their own individual Gas Safe Registration and, as such, are
solely responsible for any gas related work and subsequent liability.

15. Title to Goods

Goods supplied and delivered by us to you, or your premises, shall remain our property until
paid for by you in full. Whilst goods remain our property, we have the absolute authority to:
 • Retake, sell or otherwise deal with or dispose of all or any part of these goods.
 • Enter any premises, at any time and without notice, in which goods or any part
thereof is installed, stored or kept, or is reasonably believed so to be.
 • Seek a court injunction to prevent you from selling, transferring or otherwise
disposing of such goods.
The risk in such goods will pass to you on delivery to you. You must insure them at
replacement value, and if asked you must produce evidence that they are properly insured.

16. General

These terms and conditions may not be released, discharged, supplemented, interpreted,
varied or modified in any manner except by an instrument in writing signed by a duly
authorised representative and you. Our terms and conditions will prevail over any terms and
conditions used by you or contained, set out or referred to in any documentation sent to us
by you. By entering a contract with us you agree irrevocably to waive the application of any
of these terms and conditions.
These terms and conditions, and all contracts awarded between us and you, shall be
governed and construed in accordance with English law and shall be subject to the exclusive
jurisdiction of the English law.

Gas Safety Medic ltd is a company incorporated in England and Wales with registered
number: 12829799
Our main trading address is Unit 1, 61 Grahon Road NW5 3EN
Our registered VAT number is: 397938026